KACE® Cloud Mobile Device Manager
Release Notes
November 2021
These release notes provide information about the latest KACE Cloud release.
About this release
KACE Cloud Mobile Device Manager allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.
This release contains several new features and a number of resolved issues. See New features.
Supported platforms
MDM managed devices:
The following operating systems are supported for MDM managed devices:
Android
- Android 13.0+
Apple
- iOS, iPadOS, tvOS15+
- macOS 13+
Windows:
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
Registered Devices:
KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:
Windows:
- Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
- Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
|
NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent. |
Apple:
- macOS 13+
Browsers:
The following browsers are supported:
- Google Chrome 109+
- Microsoft Edge 118+ (Not supported on mobile devices.)
- Mozilla Firefox 119+
- Apple Safari 12+ (Mac only)
- Opera 15.6+
System-provided mobile administrative applications are not currently available.
New features
New feature in KACE Cloud MDM:
- Disabling system apps for Samsung Knox devices: When configuring the enrollment of COPE and Fully Managed Samsung Knox devices, you can now disable system apps. When this option is selected in the Samsung Knox portal, the device user is prompted to enter credentials, to successfully enroll the device.
For complete information about these features, visit the KACE Cloud Mobile Device Manager Help Center.
See also:
Resolved issues
The following issues are addressed in this release.
Table 1: Resolved Azure Active Directory issues
| Resolved Issue | Issue ID |
|---|---|
| Configuration for SAML SSO with Azure AD changed due to a breaking change introduced by Microsoft. Existing configurations are unaffected, but new configurations will need to be made following the updated documentation and video guidance in our Help Center. | 5503 |
Table 2: Resolved macOS issues
| Resolved Issue | Issue ID |
|---|---|
| If a macOS manageable app that was previously included in a macOS unmanaged inventory is wrapped up into a macOS distribution package and then installed on a device, the inventory process was not showing the record as a managed app in the database. This means a policy continually attempted to install an app because it is never shown as correctly installed. | 5517 |
| The Profile Generator was crashing on the newly-released macOS 12.0 (Monterey). | 5511 |
| Restrictions that have been deprecated since macOS 11.0 were not marked as deprecated and could still be sent to the device (but not applied). | 5177 |
| The admin was not getting notified if a macOS update required a reboot of the device. | 4862 |
Table 3: Resolved Windows issues
| Resolved Issue | Issue ID |
|---|---|
| Importing a previously deleted Windows Custom Profile that was linked to a device would fail. | 5520 |
| The timeout value could not be changed after uploading an MSI package to the app library unless a command line value was also provided. Administrators can now specify a timeout without a command line. | 5479 |
| Custom Windows policies were being sent to non-Windows devices when included in a multi-device selection set. These policies were ignored by the device, but resulted in extra device history entries being created. | 5400 |
Table 4: Resolved reporting issues
| Resolved Issue | Issue ID |
|---|---|
| CSV export contained dates in a format that Excel could not parse. | 5462 |
| CSV exports of reporting data were missing some data fields in certain circumstances. | 5440 |
| If there were a lot of fields in a report, the column headers and sort arrows were not always displayed properly. | 5247 |
| When importing a report definition with no properties, the default values were incorrectly being set for the properties. | 5202 |
| CSV exports were mangling special characters. | 5188 |
Table 5: Resolved Android issues
| Resolved Issue | Issue ID |
|---|---|
| The app configuration settings for the Ascom OEMConfig app could not be imported. | 5484 |
| User name variable substitution was being skipped for Android enterprise Wi-Fi configurations. | 5469 |
Table 6: Resolved iOS issues
| Resolved Issue | Issue ID |
|---|---|
| If an iOS option set is linked to a policy, the administrator would get an error when attempting to remove it from the library. | 5480 |
| The Wi-Fi MAC Address Randomization feature introduced in iOS 14 was not available | 5215 |
Known issues
The following issues are known to exist at the time of release.
Table 7: General known issues
| Known Issue | Issue ID |
|---|---|
| Smart label is not automatically including new macOS 12 devices. | 5514 |
| The KACE Connect app occasionally fails to deploy with the configured settings. The root issue is that the app settings are not always imported from Google Play appropriately. Deleting the app from the library and re-importing typically fixes the issue. | 5510 |
| iOS restriction sets can occasionally get left behind on a device. This is rarely an issue when applied through policies, but can occur if a restriction set is manually deployed to the device before the policy manager has a chance to push it. | 4949 |
| Installing a VPP (iOS) app to device while assigning the license to the user (instead of the device) fails. | 4756 |
| Uploading an Android system app to the app library fails. | 4694 |
| An Android Web App cannot be deleted from the app library if it was unapproved from the Google Play store. | 4693 |
| Occasionally the policy details for a device may show success even if the entity in question did not successfully install. | 3286 |
Product licensing
Subscription and licensing information is managed from the Settings page in KACE® Cloud MDM. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.
More resources
Additional information is available from the following:
- Online product documentation: KACE Cloud Mobile Device Manager Help Center
- Product videos: How-to Videos
About us
Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.
Technical support resources
Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:
- Submit and manage a Service Request
- View Knowledge Base articles
- Sign up for product notifications
- Download software and technical documentation
- View how-to-videos
- Engage in community discussions
- Chat with support engineers online
- View services to assist you with your product
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KACE Cloud Help Center
Updated - November 2021